Jaguar Land Rover Group

Our client was commissioned to develop the customer experience for owning a luxury supercar and thereafter was retained to provide customer experience expertise across the Jaguar Land Rover Group on a global basis.

Sainsbury’s Group

Our client was appointed to define, design and implement Sainsbury’s service counters strategy. Further to implementing ‘Great Conversations about Great Food’ our client was engaged by Sainsbury’s to work with its Store Format and Colleagues programmes amongst other parts of the Group.


Our client won three contracts in the UAE, including a £multimillion project with MAF to develop customer journeys across its portfolio of businesses which led our client to establish an office in the region.